FAQ's
Welcome to our FAQ section! Here, you’ll find answers to common questions about our products, shipping, and policies. If you have any questions that aren't covered here or need further assistance, please don't hesitate to contact us at support@paradisestationery.com. We’re here to help!
Collapsible content
Where do you ship to?
We currently ship exclusively within the United States. We do not offer international shipping or shipping to U.S. territories at this time.
UVDTF Care - What are UVDTF transfers?
UVDTF (Ultraviolet Direct-to-Film) transfers are a type of high-quality graphic transfer that uses UV light to cure the design directly onto the surface of the tumbler. This process creates vibrant, durable, and long-lasting designs.
UVDTF Care - How should I care for my glass tumbler with UVDTF transfer?
To ensure the longevity of your UVDTF transfer, follow these care instructions:
- Hand wash only. Avoid placing the tumbler in the dishwasher.
- Use mild soap and a soft cloth or sponge. Avoid abrasive cleaners or scrubbing pads.
- Do not soak the tumbler or leave it in water for extended periods.
- Avoid exposing the tumbler to extreme temperatures or harsh chemicals.
UVDTF Care - Can I put my UVDTF tumbler in the microwave or freezer?
No, UVDTF tumblers should not be placed in the microwave or freezer. Extreme temperatures can damage the transfer and affect the quality of the tumbler.
Journals & Books - What types of journals and books do you offer?
We offer a variety of journals and books, including planners, notebooks, and specialty journals. Our selection includes both customizable options and pre-designed items.
Journals & Books - Can I customize a journal or book?
Yes, we offer customization options for certain journals and books. Please check the product description for customization details and availability.
Journals & Books -How should I care for my journal or book?
To keep your journal or book in good condition:
- Store it in a dry, cool place away from direct sunlight.
- Avoid spilling liquids on the pages or cover.
- Handle with clean hands to prevent smudges or damage.
Home Decor - What types of home decor items do you sell?
We offer a range of home decor items, including decorative accents, wall art, and unique collectibles. Our collection is curated to enhance your living space with style and personality.
Home Decor - Can I return home decor items?
Non-customizable home decor items can be returned within 30 days of purchase for store credit, provided you have proof of purchase. Please refer to our Return and Refund Policy for more details.
Home Decor - Are your home decor items handmade?
Some of our home decor items are handmade, while others are sourced from trusted suppliers. Each product description will provide details about the item's origin and craftsmanship.
Order Processing and Status - How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your shipment.
Order Processing and Status - Can I change or cancel my order after it has been placed?
Due to our order processing system, we cannot make changes or cancellations once an order is placed. Please review your order carefully before finalizing your purchase.
Returns & Refunds - Can I return a customizable product?
Customizable products are non-returnable and non-refundable due to their personalized nature. Please ensure that you review your customization details before placing an order.
Returns & Refunds - How do I request a return for non-customizable items?
To return non-customizable items, please contact our customer support team within 30 days of receipt for instructions. Returns are eligible for store credit only.
Returns & Refunds - What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support team immediately with your order number and a description of the issue. We will work to resolve the problem as quickly as possible.
Be the first to know about new collections and exclusive offers.